Email us
We reply within one business day, usually within a few hours. If a number looks wrong, tell us which figure and date range. We trace it to its orders before we reply.
If you installed ORVX from Shopify
Open ORVX from Apps in your Shopify admin. Your dashboard, reports and settings are all there. Your Shopify login signs you in, so there is no separate ORVX password.
Shopify bills your subscription. To change or cancel it, go to Settings → Billing in your Shopify admin. Uninstalling ORVX from Apps also cancels it.
Uninstalling does not delete your history. Reinstall and your store, costs and imported orders are where you left them.
Common questions
My profit figure looks wrong
Usually a cost ORVX does not know yet: a product with no unit cost, or a month with no operating expenses. Open Reports and read the breakdown from revenue down. Check the line that surprises you first.
My Shopify data has not arrived
The first sync reads your whole history and can take a few minutes on a large store. Integrations shows the last successful sync and what came in. An error message says which call failed.
Does ORVX change anything in my Shopify store?
No. ORVX asks for read permissions only, and its Shopify client can only read. Nothing is ever written back to your products, orders or customers.
A customer asked me to delete their data
Send it through Shopify's own privacy request and ORVX receives it automatically. Their name, email and phone are removed from the customer record and the orders. The orders stay, so the month still adds up.
Accounts, billing and cancellation
Subscribed on orvx.ai, not through Shopify? Manage your plan in Account → Billing, or email us and we will do it for you.
Security
Found a security problem? Email support@orvx.ai with "security" in the subject. We acknowledge within one business day. Please do not post it publicly before we reply.
See also the privacy policy and the terms of service.