This agreement

By creating an ORVX account or using the service, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and “you” means that company.

Our handling of data is described in the Privacy Policy, which forms part of this agreement.

What ORVX is

ORVX reads the commerce and advertising data you connect to it, computes what your business actually earned, and presents the result — reports, product and campaign profitability, inventory and customer analysis, and recommendations drawn from those figures.

ORVX is decision-support, not advice. Its output is information about your own business, produced from the data you supplied. It is not financial, accounting, tax, investment or legal advice, and it is not a substitute for a professional who knows your circumstances. Decisions you take remain yours.

ORVX reads from the platforms you connect and never writes to them. It cannot place an order, change a budget, pause a campaign or alter your store. Any action it recommends is one you carry out yourself.

Your account

  • You must be old enough to enter a contract where you live, and give accurate registration details.
  • You are responsible for your credentials and for what happens under your account. Tell us promptly if you think someone else has access.
  • You are responsible for the people you invite to your account and for the roles you give them.

Plans, trials and payment

  • Plans, their prices and what each includes are shown on the pricing page and apply as displayed when you subscribe.
  • A free trial, where offered, runs for the stated period and gives access to the features described. We may decline to offer a trial to an account that has already had one.
  • Fees are payable in advance for the period you chose. Unless the applicable law says otherwise, payments already made are not refundable for a period already begun.
  • If a payment fails or is not completed, access may be suspended until it is resolved.
  • We may change prices. A change will not affect a period you have already paid for, and we will give reasonable notice before it applies to you.

How ORVX may be used

Use it for your own business. Specifically, do not:

  • break the law with it, or use it for data you have no right to process;
  • try to reach another account's data, or probe or interfere with the service's security;
  • resell, rent out or share your access, or run it as a service for third parties, without our agreement;
  • copy, decompile or reverse engineer the software, except where the law says you may;
  • load it in a way designed to degrade it for others, or scrape it by automated means outside the documented interfaces;
  • upload malware, or content that is unlawful or infringes someone's rights.

Your data, and what you promise about it

Your data stays yours. Connecting a platform gives ORVX permission to read, store and process that data for one purpose: operating the service for you. We claim no ownership of it and do not use it to build products for anyone else.

In return, you confirm that you have the right to give it to us — including the personal data of your own customers — and that doing so does not breach your obligations to them or any law that applies to you. As explained in the Privacy Policy, you decide what happens to your customers' data and ORVX acts on your instructions.

We may use aggregated, anonymised statistics that cannot identify you, your business or any individual, to operate and improve ORVX.

The AI features

ORVX AI interprets figures that ORVX itself computed. It is not asked to calculate them, and its output does not change them.

  • Its explanations are generated automatically and may be incomplete or wrong. Check anything that matters against the underlying report, which is the authoritative figure.
  • The same question may not produce the same wording twice.
  • What is sent to the AI provider — and what is never sent — is set out in the Privacy Policy.
  • The features depend on a third-party provider and may change or be unavailable.

Availability

We work to keep ORVX available and correct, but we do not promise it will be uninterrupted or error-free. Maintenance, failures and third-party outages happen, and a platform you connect may change or withdraw its interface, which can interrupt a feature that depends on it.

Except where the law gives you rights that cannot be excluded, the service is provided as it is, without warranties of any kind.

Liability

Nothing here excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, or for fraud.

Otherwise, and to the extent the law allows: neither side is liable for indirect or consequential loss, or for lost profits, revenue, goodwill or data; and our total liability arising out of this agreement is limited to what you paid us in the twelve months before the event giving rise to the claim.

In particular, ORVX is not liable for a commercial decision you took after reading its output. The figures are informational; the judgement is yours.

Intellectual property

ORVX — the software, the interface, the name and the marks — belongs to us. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing, and nothing more.

Reports and analyses generated from your data are yours to use in your business as you see fit.

If you send us feedback, we may use it without obligation to you. We would rather have the feedback than the formality.

Ending the agreement

  • You may stop using ORVX and close your account at any time.
  • We may suspend or close an account that breaches these terms, or where continuing would break the law. Where it is reasonable to do so, we will warn you first and give you a chance to put it right.
  • When an account closes, access ends. Your data is handled as described in the Privacy Policy — export anything you want to keep before you close it.
  • The clauses that are meant to outlast the agreement — liability, intellectual property, and this sentence — survive it.

Changes to these terms

We may update these terms. The date at the top changes when we do. If a change materially affects your rights, we will give you notice in the app or by email before it takes effect, and continuing to use ORVX afterwards means you accept it. If you do not, you may close your account.

General

  • If a clause is unenforceable, the rest stands.
  • Not enforcing something once does not waive it.
  • You may not transfer this agreement without our consent; we may transfer it as part of a reorganisation or sale of the business.
  • These terms, with the Privacy Policy, are the whole agreement between us about ORVX.

Contact

Questions about these terms: support@orvx.ai.